Restaurant Management That Have Team Members Instead of Employees

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Restaurant Management That Have Team Members Instead of Employees

It all starts with good restaurant management and owners. Their energy and work ethic trickles down. If your restaurant managers are lazy and don't do much then that is going to rub off on the team members. You will end up with employees instead of team members. Bad restaurant management will poison your whole restaurant. Team members are a lot more productive and caring of your customers than employees will be.

Would you get more accomplished if you had a team helping you get something accomplished or if you were working by yourself? The answer is obvious, right? You would want a team of people helping you. Here is another way to think about it for those of you that have ever played on a team.

Sports analogy comparing team members vs. employees

Everyone that has ever been on a team has played against another team that has had that one amazing player that never misses a shot right? Your whole team is scared of that one player. What your team is forgetting is that they are only one player. As long as your team plays as a team you can beat that team that has the one player that can do it all on their own.

This can be said about any company that hires employees instead of team members. A company that hires “ employees “  is never going to get the same productivity as that of a company that hires strictly team members. Your company needs to treat and train them as team members.

How many people have worked for or have seen a company that has called their employee's team members but in reality they treat and train them as employees? I know I have. I think of this every time I am in Sams club in the morning and they are having that store meeting at the front of the store. They call them all team members but you know as well as I do they don’t treat them that way.

Restaurant Management Should Treat People Like Team Members vs. Employees

The first thing restaurant management needs to understand is a team member is like family. You will do anything to help a family member out just like your restaurant management should be willing to do anything to help a team member out, within reason. You and your restaurant management have to treat team members with compassion and be understanding. You have to understand that life happens and you’re going to have to roll with it. Understand that their availability may change and be willing to work with them, within reason. Good restaurant management is going to get more out of team members if you treat them as individuals with lives that change just like your life changes.

I had an incident recently where a team member was given the opportunity to work when they wanted to work within reason, but then they started coming in late and sometimes trying to get out of work altogether. They had to be reminded that they picked these days to work and I had no problem giving them those days but they needed to uphold their end of the deal. They needed to not just be here but be here on time. Good restaurant management will correct this kind of behavior quickly so it doesn't effect the rest of the team.

Here are a few differences between Team Members vs. Employees

Situation

Team Member

Employee

Comes in and notices you need help. They choose to stay and help although they’re not on the clock or scheduled to be at work

x

 

Come into strictly pick up their paycheck

x

x

Will defend your business and recommend your business to other people

x

 

They’re in it to win it

x

 

They’re passionate about what they’re doing

x

 

They’ll complain about their job everyday

 

x

They hate being at work

 

x

They’ll talk bad about your company to everyone vs defending your business

 

x

Seeking to develop themselves every day

x

 

They only do the bare minimum to get through the day. No more no less.

 

x

Where would you want to work? I have worked at both types of places and everything always runs smoother at a company where the management treated you as a team member rather than an employee. In a restaurant atmosphere, it is like your family. You are going to fight and argue with them when times get chaotic, but you are going to have to rely on each other to get through it. When it is all said and done at the end of the night your crew has grown closer as a team. I look forward to every day, and so should your team members.

Tags: employees
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